Richfield Medical Group Clinic Guidelines
Medication Refills
Due to the large number of requests for prescription refills, here are a few suggestions to make refilling your medications easier:
Many long-term medications can be refilled by calling your pharmacy. It is advisable to get a refill 7 days prior to running out of your medication. Once you have placed the call, allow 24–48 hours for the process to be completed.
You can place a refill request using the patient portal.
To assure appropriate use and monitoring of your medication, your physician may require that you be seen before a prescription can be refilled.
Prescriptions will be refilled during business office hours only, Monday through Friday 8:00 a.m.–5:00 p.m.
Referrals
As your primary care clinic, we are responsible for coordinating your healthcare, including referrals to specialists. We encourage you to schedule an appointment with us prior to seeing a specialist so we can refer you appropriately. You must establish care with our clinic before we can refer you to a specialist. It is important to keep our referral staff aware of any upcoming appointments so they can begin the referral process. Most insurance companies do not cover retroactive referrals.
Test Results
Patients are anxious to receive their test results. The majority of results are received and reviewed by our physicians within 5–7 days. In most cases, you can expect to receive results for lab, imaging, or procedures within 10 days, although some tests require a longer period of time. If a test is found to be a critical value, you will be notified by phone. All normal test results will be relayed to you through MyChart, mail, or a telephone call. If you do not receive your results within 10 days, please call our office.
Calls to Your Physician
Calls to your physician during business hours will be triaged by our RN staff. Our triage staff works closely with your physician, and your concerns will be conveyed to them. The triage staff will call you with your physician’s recommendations. If appropriate, you may be asked to make an appointment.
Business Office Guidelines and Credit Collection Policy
It is important to Richfield Medical Group that our patients understand that the insurance company is responsible to our patient and that the patient is responsible to Richfield Medical Group for the services rendered. Please contact your insurance company at the number listed on your identification card regarding your coverage and benefits. Richfield Medical Group does not assume liability for services not covered by your insurance plan.
All balances in which you have received a billing statement for are due in the Business Office within 30 days from the statement date. For your convenience, Richfield Medical Group does accept payments made online (LINK HERE) with MasterCard, Visa, and Discover. If, for any reason you are unable to settle your account within 30 days, it is imperative that you contact the Business Office.
NEW OR ESTABLISHED PATIENTS WITH MEDICAL INSURANCE
Co-payments are required to be paid at the time services are rendered.
A billing statement will be received once your insurance company has processed your claim. If there is any question as to how the claim was processed, please contact you insurance company directly as that is what has been indicated as your responsibility by your insurance company. Richfield Medical Group makes every effort to resolve insurance issues, but please remember that you are ultimately responsible for your healthcare costs.
NEW PATIENTS WITH NO INSURANCE
If you are a New Patient (not seen in 3 yrs or have never been seen) without medical insurance, you will be required to make a partial payment of $150 for Office Visits, $200 for Pre-Operative Visits & $250 for Preventive/Routine Visits at the time services are rendered with any remaining balance to be paid in full upon receipt of the FIRST billing statement.
WORKMAN’S COMPENSATION, AUTOMOBILE ACCIDENT, & THIRD PARTY LIABILITY
If you are being seen at Richfield Medical Group as a result of an injury that occurred at work or was a result of an automobile accident, Richfield Medical Group requires that you have ALL of the following information at the time of your appointment. If you do not have the following information, YOU will be responsible for the charges until Richfield Medical Group has received the necessary information needed to submit the claim (charges) to the appropriate insurance company/responsible party.
For Workman’s Compensation, Richfield Medical Group will need the Name, Address and Phone number of your Employer, Name and Address of Insurance Company Claim is to be filed to, Claim Number, Date of Injury, Adjuster’s Name and Phone Number.
For Automobile Accident, Richfield Medical Group will need the Name, Address and Phone Number of YOUR Auto Insurance, Claim Number, Date of Injury, Adjuster’s Name, and Phone Number.
For Third Party (ie: Personal Injury received at Business/Residential Property), Richfield Medical Group will need the Name and Address and Phone Number of Insurance Company, Claim Number, Date of Injury, Adjuster’s Name, and Phone Number.
DELINQUENT ACCOUNTS
Richfield Medical Group Business Office will attempt to contact you by phone and by mail if your account has become delinquent. Failure to respond in a timely manner will result in the account(s) being turned over to American Accounts and Advisors Collection Agency. If your account is turned over, Richfield Medical Group will no longer offer medical care, refill prescriptions or issue referrals to the guarantor of the account and/or any family members for whom the guarantor is responsible.
The Business Office is available Monday through Friday from 8:00am until 4:30pm to assist you with your billing questions and can be reached directly at 952-915-5275.